Laur-Ann Daley Doctoral Student
Education
B.Sc. in Hospitality and Tourism Management - University of Technology, Jamaica; M.Sc. in Hospitality Management - University of South Florida (USF).
Expertise & Research Interests
- Employee Retention
- Organizational Behavior in the Hospitality Industry
- Training and Development
- Supervisor Support
Career Highlights
Laur-Ann Daley has a passion for delivering consistently exceptional customer service and fostering healthy employee cultures that promote satisfaction and engagement. Her career spans over 11 years across various sectors of the industry - primarily lodging and food service operations. Her experience includes hotel quality control, food safety auditing, general operations management, and catering and events management. Laur-Ann has worked with renowned international brands in Jamaica and St. Lucia including Excellence Resorts, RIU Hotels & Resorts and Royalton Resorts; in the USA she has worked with Aramark and McKibbon Hospitality. While pursuing her master's she joined the Hillsborough County Public Schools Hospitality and Tourism Advisory Board for which she had the opportunity to serve as Secretary on the Executive Advisory Board.
Early in her career, Laur-Ann recognized a significant gap in associates鈥� understanding of 鈥榳hy鈥欌�痚xceeding guest expectations truly matters. This sparked her passion for coaching, training and talent development and her guiding belief that 鈥榦ur associates are the key to our success鈥�. Now pursuing a Ph.D. in Hospitality Administration at the 91视频, Laur-Ann's research is informed by her breadth of experiences. She has presented at the Graduate Education and Graduate Student Research Conference in Hospitality and Tourism (2023, 2024) and SECSA-CHRIE (2023, 2024).